The SURFcare Program

Welcome to our white-glove concierge service. One point of contact for all of your customer service needs, allowing you to focus on what matters most: your patients.

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Exceptional Client Service

Equipment Management and Service

Software and Firmware Updates

Cloud Database with Automated Reporting

Surfacide UVC microbial reduction: where best-in-class technology meets white-glove service to help provide patients the pinnacle of cleanliness and care.

Customer Service

A dedicated account manager will provide onsite visits and ongoing support, and wraparound support services will help you maximize and optimize technology, software, and services.

Someone talking to two other people

Equipment Maintenance

Receive hassle-free replacement or exchanges to minimize downtime of UVC microbial reduction equipment, and easily exchange a safety motion sensor, tablet and emitter for any non-working items. Plus, receive one total lamp system replacement during the life of the system.

Microbial Reduction system working in a hospital room

Advanced Analytics

A newly designed dashboard with a robust selection of widgets can be customized to analyze data in a variety of ways, allowing you to easily and quickly access real-time data or create scheduled reports sent right to your inbox.

A clinician working on a tablet

Maximize your investment with SURFcare

We offer the first year of SURFcare with every purchase at no additional cost. Hit the “easy button” for data management, turning real-time data into productive, tangible information, allowing you to continually improve your UVC microbial reduction program.

The latest from Surfacide

Blog
07.02.25
Transforming Healthcare with the Helios+ UV-C System: Supporting EVS Professionals with Adaptable, Empathetic Solutions
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Blog
07.02.25
Streamlining Whole Room Microbial Reduction with the Helios+ UV-C System
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Press Release
06.03.25
Surfacide Unveils HeliosĀ®+ UV-C System: The First Whole Room Microbial Reduction Device to Receive 510(k) Clearance from the U.S. Food and Drug Administration
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