Healthcare Facilities Praise Surfacide Robotic UV-C Technology For Improved Disinfection Outcomes and Customer Satisfaction
(Waukesha, WI) – August 3, 2022 – In a newly released report from KLAS Research, a leading and trusted healthcare research firm, Surfacide UV Technology has received all “A” ratings for its Helios® UV-C System. The report’s performance insights include product satisfaction, customer support, value, loyalty, culture and operations.
A sampling of organizations using Surfacide technology were surveyed, including large and small hospital health systems, academic health systems, standalone hospitals and clinics. Of those surveyed, top reasons for selecting Surfacide as their UV-C of choice were the patented triple emitter UV-C light technology, vendor support and technology/laser mapping features.
Notable insights and top key performance indicators include:
- “A” rating across the board for overall customer satisfaction
- “A+” when it comes to recommending Surfacide Helios System
- 100% indicate they would purchase again.
- Achieves desired disinfection outcomes
- Improves patient experience and satisfaction noted through HCAHPS scores
- High level of customer support drives customer satisfaction
“The KLAS report findings of straight A’s across the board are an honor and further validate what Surfacide clients have been saying for years. Our customers and the facilities we serve consistently receive best-in-class products, vendor support and results that improve lives and truly make an impact in the healthcare industry and beyond.”Gunner Lyslo, Founder and CEO of Surfacide
Notable customer quotes from this report include:
- “Surfacide is a leader in the industry of providing ultraviolet treatment. Surfacide has a three-tower system that triangulates the bed in the room. The competitor’s standalone system relies on shadowing, but that method is not very effective. Because the Surfacide system has three towers, it is able to get into areas that one-tower systems can’t, even with shadowing.” —Director
- “Throughput is a big portion of our goals. Surfacide’s system increases throughput while increasing disinfection of the patient rooms. Surfacide’s system cuts the time for bed turnover in half. Our main focus is to take care of the health of the patients and our community. This system does that.” —Director
- “We have received really good support. The vendor makes sure that we know how to use our system and run reports. They support the product through software and a maintenance program to ensure the product is running and that we track how we utilize it. The vendor was very supportive during COVID-19. I have been very pleased with my purchase.” —Director
The full report can be accessed on request.
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit KLASresearch.com.
Founded in 2010, Surfacide is a UV technology and infection solutions company producing scientifically proven, hospital-grade UV devices. Surfacide’s award-winning Helios® System is the world’s only patented, triple emitter ‘robotic’ UV light solution to rapidly reduce bioburden and pathogens. A trusted partner in infection prevention, Surfacide has been deployed in over 500 leading hospitals, nursing homes, dental offices, fire stations, prisons, police stations, commercial office spaces, hotels and public venues worldwide. Surfacide LLC is proud to be American-made and manufactured in Waukesha, WI. Visit the Surfacide website to learn more or contact one of our professional support specialists at (844)-390-3538.
Alexandra Skillman / Gina Doctor
Type A Marketing