Aug 16 

Written By Surfacide

An Innovative Patient Experience Program Helps Hospitals Improve HCAHPS Scores and Patient Loyalty

(Waukesha, WI) -February 23, 2023– Surfacide, the unmatched leader in UV-C light technology, has recently developed an innovative patient experience program. After listening to the needs of customers, Surfacide created the GLO PX program, building on their leadership in low-level UV-C disinfection technology.  Knowing there is a strong correlation between patient satisfaction and perceived cleanliness, GLŌ PX focuses on the intersection between the two, aiding in the improvement of a hospital’s HCAHPS scores. This in turn can help the hospital’s bottom line, because as the Harvard Business Review reported, “A 5-point increase in overall hospital rating (based on HCAHPs), leads to, on average, a 1% to 2% increase in profit margin.”

GLŌ PX is led by a team of Surfacide experts that design tailored programs for each organization they partner with. By running a 5 to 7 minute disinfection cycle daily in a patient bathroom with Surfacide’s Helios® ‘robotic’ UV-C light solution and a personalized conversation from a certified GLO patient ambassador, patients are able to better understand some of the enhanced cleaning protocols that are helping to reduce bioburden and keep them healthy. Additionally, the facility receives custom scripting, training and data analytics reports. 

“As we know, a hospital’s brand and reputation play a significant role in acquiring new patients and inspiring loyalty, which leads to improved financial outcomes,” said Gunner Lyso, Founder and CEO of Surfacide. “With the GLŌ PX Program patients have a front-row seat to Sufacide’s UV-C technology, transcending the typical bedside experience into a memorable one, bolstering the patient’s trust in the hospital.” 

The program also offers an innovative monthly subscription, which can include labor to operate to system, eliminating the need for capital budget processes. 

Increasing a healthcare facility’s overall performance is directly linked to employee motivation and engagement. Surfacide recognizes that implementing a program like GLŌ PX allows employees to work and participate in a modern, inventive healthcare environment, resulting in job satisfaction and employee retention. 

“Since adopting the Surfacide UV-C technology and the GLŌ PX program on campus, our patient satisfaction scores continue to significantly improve,” said Joseph Alcure, EVS Manager at Holy Cross Hospital, Fort Lauderdale. CLICK HERE to learn more about the GLŌ PX monthly subscription program.